Team inbox
Every reply in one inbox your whole team can answer.
When customers reply to a broadcast, their chat opens in a shared inbox. Assign it to the right person, tag it, and reply with text, images or documents.
What you can do
Team inbox, in detail.
Replies open as chats
Anyone who replies to a broadcast gets their own conversation, grouped under that broadcast.
Assign to agents
Agents sign in with a one-time code and see the chats assigned to them.
Unread stays on top
Unread chats move up and stand out. Mark a chat unread again to come back to it.
Quick replies
Save answers you send every day and insert them in two taps.
Search by number
Find any conversation by the customer's mobile number.
Media and archive
Send and receive images, videos and documents, and archive chats that are done.
How it works
Three steps, start to finish.
A customer replies
The chat appears in the inbox, linked to the broadcast it came from.
Someone picks it up
Assign it, or let agents take chats from the queue.
Reply on WhatsApp
Your answer goes from the same business number.
Works with
The rest of your workspace.
Your customers are already on WhatsApp.
Create a workspace, connect your number and send your first approved template today.